If you have questions about your loan with Alcova Mortgage and would like to speak to someone, please call us at (855) 393-4380. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.Payoffs may incur a recording fee. This fee satisfies the cost of recording a mortgage discharge with your county. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Get competitive interest rates and local loan servicing for your Arizona home loans. Our experienced mortgage team is here to help you. Request a payoff quote. Request a payoff quote.