How do I request a quote for a co-op property? You can pay off your mortgage with a check.Bring your payoff statement to your local branch, or our branch staff can order one for you. For questions or concerns about your Chase mortgage account, contact customer service at 1-800-848-9136. Find additional ways to contact us here. How do I pay off my auto loan? The DMV will send a letter to us requesting the necessary documents to complete the transaction. Give your DMV the following: Our fax: (937) 481-5324. or. Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. Go to Chase mortgage services to manage your account.