You may send your check or money order using the envelope and remittance document you received in the mail. To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700.The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. The 1098 statement details all interest, taxes, and insurance paid on a mortgage for a given year. Disability insurance, which are designed to pay off a mortgage in the event of the borrower's death or disability. We`ll also need a copy of your most recent federal tax return with all schedules signed and dated. Please include a complete statement of wages paid. If you know you're not going to be able to keep up with your loan payments, you might be better off selling the car yourself and paying off the debt.