Our mobile and web services allow you to obtain real time account information, deposit checks, pay bills, transfer funds, purchase on the go, and more. 1) Call the mortgage department and request an official principal payoff letter.The mortgage payoff calculator helps you find out. A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. The Resolution Statement shall be submitted in a form that substantially complies with Rule 97, Form 4 or 5. If child support is an issue in the case, the.