Our mobile and web services allow you to obtain real time account information, deposit checks, pay bills, transfer funds, purchase on the go, and more. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Be sure to submit the correct form to prevent any delays. I. GENERAL ADMINISTRATION. Rule. 1. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Please click the link below to schedule an in-branch service appointment. Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.