Our mobile and web services allow you to obtain real time account information, deposit checks, pay bills, transfer funds, purchase on the go, and more. 1) Call the mortgage department and request an official principal payoff letter.A secured lender shall prepare and deliver a payoff demand statement to the person who has requested it within fourteen days after receipt of the demand. Please click the link below to schedule an in-branch service appointment. Are you trying to register for classes or pay your bill and find that you have a hold on your student account? We are here to help you understand why. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Application was late, and that they had not filled out all the forms. How to fill out the Mortgage Payoff Statement Request Form?