Submit your forms as follows: 1) Inquries and questions can be sent via email to the Plan. This is the official New York State Tax Department 2024 Form IT-196-I, Instructions for Form IT-196.Step 1: Complete the taxpayer information section. Decimals or fractions are acceptable. Do you need a loan payoff request form? Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2.