In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks. Fill in the form below to request your Payoff Document. Loan Number, Primary Borrower's SSN, Payoff Date, Reason for request. Complete 1 Form for each Mortgage. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form.