In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Why does it take weeks to prepare a payoff letter? Supporting Documentation, Fees and Payments. 1. All forms are accessed and completed using Adobe Reader. What to expect, when to discharge your mortgage, how much it costs and where to get more information. Request Type: Payoff Letter: A payoff letter outlines your financial obligation to satisfy the mortgage. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Refer to the following pages for a detailed breakdown of this quote and for payment instructions.