How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. I'm selling my house with a closing date of January 9th. I received my mortgage payoff letter from Pennymac that is good through January 12th. Any excess amount that you pay will be refunded. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.