How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. Request for Payoff Balance. Complete the Payoff Statement Request Form. The statement will be delivered via email to the email address provided on the form. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements. If you would like a certified copy of this license, please click the "Order Certified Copy" button. Residency to fill out a standardized affidavit rather than write a letter.