How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.We represent lenders in residential Termination requests. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Who is eligible for a Plan loan? Any employee who is in active status on payroll who is participating in either the pre-tax 457 or pre-tax. By including a per diem amount in the letter, the parties will not have to execute another payoff letter if the termination date. Thereafter you will need to request a new payoff letter. The house is in pre foreclosure and the payoff letter is coming from a law firm.