In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. If your request is for mortgage balance ONLY, please complete the Mortgage Confirmation Request Form.A payoff request can be created and mailed for free. How long does it take to obtain a payoff? Complete 1 Form for each Mortgage. This document is a debt payoff letter from a debtor to a creditor. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.