Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started.How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Is it possible to expedite the process? 3. When will my request be assigned? You can search for, get copies of, or update property ownership records, such as deeds and mortgages. A deed is often referred to as a title. Requirements for ordering payoff statements (e.g.