Below you will find links to useful forms and documents for easy and convenient access. Forms. How to fill out the Payoff Request Letter Templates?A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. • The request help option allows the customer to fill out an electronic financial form which is then encrypted and sent to a Loan Counselor to review. Loan Guaranty Eligibility - Unmarried Surviving Spouse. Loan servicing and loan modification information from Carrington Mortgage. Loan servicing and loan modification information from Carrington Mortgage. If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. How a lien affects you.