A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.In obtaining the payoff demand statement, sellers can better assess whether the liens are valid or whether they have already been satisfied. A payoff request can be created and mailed for free. How long does it take to obtain a payoff? In general, the documentation you will need includes: Check for appraisal. Property Information (if you already have a contract on a house). To start the process of getting a mortgage loan, you can visit one of our branches in Riverside, CA or contact one of our Mortgage Loan Officers directly. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.