Below you will find links to useful forms and documents for easy and convenient access. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. Our banking experts are ready to work with you and answer your questions. Here you'll find the information you need to get in touch with us. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements. Each member has an ownership share in the credit union. Received a preapproval offer? Accept your credit card or personal loan offer online.