A payoff request can be created and mailed for free. How long does it take to obtain a payoff?In the payoff demand statement, the beneficiary must state the amount of the unpaid balance and interest rate together with the total amounts. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Below you will find links to useful forms and documents for easy and convenient access. To start the process of getting a mortgage loan, you can visit one of our branches in Riverside, CA or contact one of our Mortgage Loan Officers directly. • The request help option allows the customer to fill out an electronic financial form which is then encrypted and sent to a Loan Counselor to review. To start the process of getting a mortgage loan, you can visit one of our branches in Riverside, CA or contact one of our Mortgage Loan Officers directly. Loan servicing and loan modification information from Carrington Mortgage.