Receive a payoff letter. I am writing this letter to explain my unfortunate set of circumstances that have caused us to become delinquent on our mortgage.• The request help option allows the customer to fill out an electronic financial form which is then encrypted and sent to a Loan Counselor to review. How to fill out the Mortgage Payoff Statement Request Form? 1. Complete the form with your mortgage account details. 2. As of September 30, 2024, grantees have provided legal assistance to over 44,000 households, representing a rapid scale-up to meet tenant needs. Generally, only escrow, title, or mortgage companies submit a lien or business transfer payoff request. Your best option in certain cases is to submit a financial aid appeal letter. Top Private Student Loan Lenders.