This service allows clients to conveniently secure accurate and up-to-date payoff information regarding the outstanding balance on their mortgage loans. Creating a payoff letter is essential to any loan or mortgage repayment process.Our free templates and this guide can help you get started. Request a payoff quote. File only a completed current year Form 593 and Form 593-V with each withholding payment. Forms are available for download and use. Please fill out your form as completely as possible for quicker processing. How to fill out the Mortgage Payoff Statement Request Form? If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. Wells Fargo Bank, N.A.. Attn: Credit Bureau Disputes PO Box 10335.