You may access these policies on our website, or call (916) 326-8496 to have a free copy sent to you. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. 1. Enter your personal information and amount owed. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is. Request a payoff quote. How do I get a payoff for one of my Fifth Third loans? (Check one.) ☐ This request is being made prior to the end of the three year Compliance Period. Are you looking for some assistance and based out of the U.S.?