Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. You can request a payoff statement online 24 hours a day, seven days a week.To request a statement from Freedom Mortgage, log in to your account or mobile app. Request a payoff quote. Please provide a payoff statement for the referenced loan(s) below. LOAN PAY-OFF REQUEST FORM. This form must be completely filled out and submitted along with all required documents. Interested in borrowing money for a mortgage, personal loan, or auto loan? Read through these common FAQs with Fifth Third Bank to learn more and apply. If you refinance with a new lender, you can deduct the remaining mortgage points when you pay off the loan.