The payoff amount isn't just your outstanding balance; it also encompasses any interest you owe and potential fees your lender might charge. You can request a payoff statement online 24 hours a day, seven days a week.To request a statement from Freedom Mortgage, log in to your account or mobile app. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Click on Payments and then click on Request Payoff. Short Sale Payoff Requests. Bill Gassett breaks down how homeowners should approach the process of a mortgage payoff, from calculation to tax accounting.