The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.Short Sale Payoff Requests. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days. Request a payoff quote. Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work.