The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. Payoff Request Form. Date: TO: CALIFORNIA HOUSING FINANCE AGENCY. Follow the instructions carefully, ensuring accurate information input. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. This includes the name and address of the lender as well as the borrower.