A direct loan is money you borrow from the federal government that you have to pay back with interest. You're saying: "I am submitting more money than what I owe; here is how I want the payment processed.A Paid in Full letter will be sent to you approximately 30-45 days after the payoff payment is applied to your loan. If you're paying off your loan in full, you need to contact your student loan servicer to get a loan payoff quote, according to NerdWallet. General inquiries 24-hour toll free number: 855.855.8805. , front and back of check, bank statement, marked-up copy of the credit report, etc.). Mortgages and Home Equity Loans. GENERAL. First Bank is a full-service, family-owned bank in MO, IL and CA with business, family business, and personal banking services. Bank online or in-person. Move your business forward.