A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends.Learn how payoff letters work. This is an example of a payoff letter used in a syndicated loan transaction. This payoff letter (including the defined terms such as Lenders,. Log in to your account online to make a payment, check your loan balance and more. Our Loan Servicing team is always happy to assist you. Do you have questions? Homeowner Website: The easiest way to request a payoff quote is through our homeowner website. Salt Lake City- Property must be within Salt Lake.