How do I request a Payoff Statement? Log in to your account online to make a payment, check your loan balance and more.Our Loan Servicing team is always happy to assist you. How do I order a payoff statement? Use the Online Buyer Portal to generate a payoff quote. Do you have questions? You can access your Mortgage Interest Statement (Form 1098) from your online account in late January. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Previous year's business tax returns (2018 or 2019). ☐. Lease (copy of lease agreement) OR Own (Mortgage statement) for business location. ☐.