The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.By including a per diem amount in the letter, the parties will not have to execute another payoff letter if the termination date. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. Per diem rates look-up Allowances for lodging, meal and incidental costs while on official government travel. Please include a per diem amount in the payoff statement. There are 2 ways to create your request: from the Concur home page or the manage expenses screen. This program allows lenders to input data about their potential veteran-borrower and obtain an eligibility determination, in most cases, in a matter of seconds. Please contact Customer Support at 877-672-2265 to request the payoff amount for a Mortgage and Home Equity Line of Credit (HELOC).