Homeowner Website: The easiest way to request a payoff quote is through our homeowner website. How do I request a Payoff Statement?A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Request a Payoff Statement. 1. 1. Enter the name and contact information of the mortgage servicer. You can find a contact number on your mortgage statement. If you know you're not going to be able to keep up with your loan payments, you might be better off selling the car yourself and paying off the debt. Letter Mortgage Sample. If you qualify for loan modification, it could help in a few different ways.