To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization form to our loan servicing department. Loan Payoff Request correspondence on SSFCU letterhead. Instructions.Fill out online and submit. Find the most convenient method for you. Payoffs must be made via certified funds—wire transfer, money order, or cashier's check. Please do not send personal checks, certified personal checks, or cash. Main Phone Number - 800.492. Choose one of our convenient payment options listed below: Pay online To make your loan payment online, login to your online account. We have 12 convenient locations in San Antonio, La Vernia, and New Braunfels, Texas. Book an appointment to avoid a wait!