What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment.This is an example of a payoff letter used in a syndicated loan transaction. This payoff letter (including the defined terms such as Lenders,. We will provide a payoff statement and accept payment on the account. Complete our Mortgage service or holder of the lien on a property form to receive a copy. You will need to include all relevant information in the letter such as the loan amount, any outstanding payments, and the date of repayment. Toll Free: 800-678-7228. Loan servicing and loan modification information from Carrington Mortgage. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance.