Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.The balance on your statement is NOT the amount needed to pay off your loan. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. The borrower must qualify for an FHA, VA or a Conventional mortgage loan from a legitimate mortgage lender. 6. Request a Payoff Statement. Request your free payoff quote in one of two convenient ways. You'll choose your good-through date up to 30 days. You are allowed to change mortgage lenders before closing, but buyers need to be aware that it's not always advised.