We will provide a payoff statement and accept payment on the account. Complete our Mortgage service or holder of the lien on a property form to receive a copy.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Edit, sign, and share payoff form online. No need to install software, just go to DocHub, and sign up instantly and for free. Edit, sign, and share payoff statement example online. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. Main Line: (210) 736-7600 ; Jeff Line: (833) JEFF LINE or (833) 533-3546 ; Customer Service: (210) 736-7600 ; Customer Service Hours: Mon - Fri: am - 5pm.