Do you need a loan payoff request form? Filling out this form is straightforward.How do I request a payoff statement on my loan? Please note, if you are seeking a forbearance you must request this option. Contact Freedom Mortgage's Customer Service department when you have questions about your loan status, escrow accounts, payoff requests, and more. Submit a request to pay off your loan ; Fax 858.215. 3360 ; Mail Guild Mortgage Company P.O. Box 85046. Whether you want to tell us about your mortgage, experience, or find out more about our Social Responsibility programs, you can access an email form. 1. 1. Enter the name and contact information of the mortgage servicer. Buy a home with the right mortgage for your unique needs.