Do you need a loan payoff request form? To request a payoff of an existing First Time Homebuyer loan or Rehabilitation loan please provide the following documents.In obtaining the payoff demand statement, sellers can better assess whether the liens are valid or whether they have already been satisfied. Equal Housing Opportunity. Looking to make a loan payment, request a loan payoff, correct a duplicate payment, or get answers to your general loan questions? You're in the right place. Contact Freedom Mortgage's Customer Service department when you have questions about your loan status, escrow accounts, payoff requests, and more. Bank events, happenings, branch bits, education, and banking news.