The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Generally, you will have from 10 to 25 years to repay your loan, depending on which repayment plan you choose.Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Let our team at the San Jose branch help you take the next step toward achieving your goals with a personal loan. Most escrow or title companies have a simple demand form you can request and fill out detailing the payoff. Who is eligible for a Plan loan? Any active employee who is a participant in San José 457(b) Deferred Compensation. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Any active employee who is a participant in San José 457(b) Deferred Compensation.