The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. What is a Payoff Agreement?A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. The release is what removes the lien, which in your case isn't there. Use a standard business letter format with your name, contact information, and the date at the top. Was to advise and assist the San Jose Borrowers in obtaining a mortgage loan for a property located in San Jose, California.