Please see more information in the Payoff Demand Instructions. You can get loan payoff and refinancing information here.You can also contact the City at 408-975-4466 with any questions. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department. This financial calculator helps you find out. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. This financial calculator helps you find out.