The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Create a Loan Payoff Letter online and download it as a PDF or Word document.Customize and print a blank Loan Payoff Letter for free. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. A 10 day payoff is crucial to getting your old loans paid off during a refinance. Learn how it works from start to finish. What is a Payoff Agreement? A payoff agreement is an informal contract in which a creditor agrees to accept the balance of a debt owed as full payment. This is an example of a payoff letter used in a syndicated loan transaction.