The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. This financial calculator helps you find out.Find out how to request a mortgage payoff balance and get the details regarding sending in your final payment. Call, visit or email Star One Credit Union, your credit union with branch locations in San Jose, Los Altos, Sunnyvale, Cupertino and Saratoga, California. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. A check can be mailed for your payment to the address below. Add your account and loan number in the memo line of your check. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2.