The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. This financial calculator helps you find out.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Step 1: Get the payoff amount and instructions. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. Yes. The principal balance is the amount of money you will have to pay - if you pay off the mortgage within a certain amount of time.