Please see more information in the Payoff Demand Instructions. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.Learn more about what a payoff quote is and how to request one. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department. General inquiries 24-hour toll free number: 855.855.8805. We offer local commercial lending decisions with flexible options.