The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.If so, is there one specifically that you typically use? A payoff request can be created and mailed for free. How long does it take to obtain a payoff? Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. This Payoff Transmittal Letter serves as a formal request to close your loan account. Commercial real estate financing. The release is what removes the lien, which in your case isn't there.