The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Supervisory committee. Write to us at KeyPoint Credit Union, 2150 Trade Zone Boulevard, Suite 200, San Jose, CA 95131.