Please see more information in the Payoff Demand Instructions. There's a process to getting the mortgage payoff statement.This financial calculator helps you find out. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. Filling out this form is straightforward. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. How to fill out the Payoff Request Letter Templates? Loan servicing and loan modification information from Carrington Mortgage.