The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Fill out the form below to request a loan payoff letter.If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. How to fill out the Payoff Request Letter Templates? Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. If you're moving out soon, it's important to send a notice to vacate letter. Find out when to send it and see a notice to vacate template. The Rent Registry allows the City's Rent Stabilization Program to collect data on rent-stabilized apartments, monitor changes in tenancy and rents.