Please see more information in the Payoff Demand Instructions. Fill out the form below to request a loan payoff letter.If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. How to fill out the Payoff Request Letter Templates? Request a Free Consultation​​ Fill out the form below and one of our helpful representatives will get back to you as soon as possible. Are you looking to make your final payment? To request your payoff balance, please submit your request or call us at (877) 693-6898 with any questions. For Direct Deposit request, print the form, fill it out, and bring it to any branch or mail to 6640 Via del Oro, San Jose, CA, 95119. First Citizens provides a full range of banking products and services to meet your individual or business financial needs. Our banking experts are ready to work with you and answer your questions.