The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Once completed, note the SST number and come into our office to finish the process.If you click on the form number in the first column you must print it to fill it out. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Do you need a loan payoff request form? To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department. Do you need a loan payoff request form? If you click on the form number in the first column you must print it to fill it out.