A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. The City of San José processes requests for payoff demands of existing homebuyer and home repair loans, and affordability restrictions (i.e. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. After you pay off your mortgage, your lender should also return the original note to you. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department.